Exchanges and Returns

In accordance with current regulation you have the right to return any purchased item within a period of 7 days from the date of delivery. The item must be returned in its original packaging and in perfect condition. The return payment will be made within 15 days of receiving the package. If the reason for returning the item is that it is defective, or not what the client ordered, Urbanauta Barcelona, S.L will pay the cost of the return and the cost of the new delivery. If the reason for returning the item is because the client is not satisfied with the order Urbanauta Barcelona, S.L will pay back the cost of the item but not the delivery costs. Personalitzed model changes are not available. If you have any doubts or suggestions please do not hesitate to contact us.